Associated Products
In addition to the PCS, the Framework also covers products associated with them, such as monitors, RAM, keyboards, mice, etc. You can buy these associated products with a standard product or separately. Where you are buying Products that are associated with just one Vendor’s product you can buy them directly from that Vendor, otherwise the same rules apply as though you were buying standard products through the Framework.
Associated Services
In addition to the PCs, the Framework provides associated services related to them, and some specific examples of these are given below. The costs of these services will vary depending on the number of standard products involved, and some of the vendors require a minimum number of purchases for some of them (such as image deployment). If you wish to avail of one or more of these services then all you have to do is specify your requirement in your Request for Quote.
Unpacking & Packaging Removal Service
Whereby equipment bought through the Framework is delivered to the installation point in the Customer’s premises, unpacked by the Vendor’s agent and all packaging relating to the delivered item(s) is taken from the Customer’s premises for disposal by the Vendor’s agent.
Repair Services
Whereby faulty products and associated products, whether purchased through the Framework or not, are removed from the Customer’s premises by the Vendor’s agent and repaired.
Disposal Services
Whereby obsolete products and associated products, whether purchased through the Framework or not, are removed from the Customer’s premises by the Vendor’s agent and disposed of in a secure manner and in accordance with all relevant legislation. Note: The WEEE Directive obliges suppliers to remove obsolete electrical equipment free of charge and therefore the details given here should reflect additional levels of service above this minimum level, certificate of data destruction, etc.
Installation
Whereby equipment bought through the Framework is delivered to the installation point in the Customer’s premises, unpacked by the Vendor’s agent, installed for the Customer’s use by the Vendor’s qualified agent and all packaging relating to the delivered and installed item(s) is taken from the Customer’s premises for disposal by the Vendor’s agent.
Image Deployment
Whereby the vendor or vendor’s agent will deliver a PC bought through the framework with an agreed software image pre-installed.
Asset Management/Tracking
Whereby the vendor or vendor’s agent will deliver a product bought through the framework with an agreed identifier or tag.