Associated Products

In addition to the Monochrome Printers, the Framework also covers products associated with them, such as duplexers, RAM, toner, etc. You can buy these associated products with a Monochromer Printer or separately. Where you are buying Products that are associated with just one Vendor’s printer you can buy them directly from that Vendor, otherwise the same rules apply as though you were buying Monochrome Printers through the Framework.

Associated Services

Associated services relate to the purchase of monochrome printers and/or associated products and may include, inter alia, product delivery, deployment, configuration, repair, etc.

Unpack & Remove
Unpacking & Packaging Removal Service whereby equipment bought through the Framework is delivered to the installation point in the Customer’s premises, unpacked by the Vendor’s agent and all packaging relating to the delivered item(s) is taken from the Customer’s premises for disposal by the Vendor’s agent.

Repair
Printer Repair Services whereby faulty monochrome printers and associated products, whether purchased through the Framework or not, are removed from the Customer’s premises by the Vendor’s agent and repaired. 

Disposal
Printer Disposal Services whereby obsolete monochrome printers and associated products, whether purchased through the Framework or not, are removed from the Customer’s premises by the Vendor’s agent and disposed of in a secure manner and in accordance with all relevant legislation.

Installation
Installation whereby equipment bought through the Framework is delivered to the installation point in the Customer’s premises, unpacked by the Vendor’s agent, installed for the Customer’s use by the Vendor’s qualified agent and all packaging relating to the delivered and installed item(s) is taken from the Customer’s premises for disposal by the Vendor’s agent.

Configuration
Device Configuration whereby the Vendor or Vendor’s agent will deliver a device bought through the framework with an agreed configuration pre-installed.